Last updated June 2026
Complaints Policy
We aim to provide a high standard of care and welcome all feedback. If you are unhappy with any part of our service, we want to hear from you so we can put things right and improve.
How to make a complaint
Email booking@xmedica.co.uk or tell us by telephone or WhatsApp, including your name, contact details, the date of your appointment and what happened. You can complain on behalf of someone else with their consent.
What happens next
We aim to acknowledge your complaint within 3 working days and to give you a full written response within 20 working days. If we need longer, we will explain why and keep you updated.
How we handle complaints
Complaints are handled fairly, confidentially and without affecting your future care. We will look into what happened, explain our findings and tell you about any action taken.
If you are not satisfied
If you are unhappy with our response, please tell us and we will review it. You may also raise concerns about a registered practitioner with the relevant professional regulator, such as the Health and Care Professions Council (HCPC) for podiatrists or the Nursing and Midwifery Council (NMC) for nurses.
Compliments and feedback
We also welcome compliments and suggestions — they help us understand what we do well.